What type of information do we collect?
We receive, collect and store any information you enter on our website
or provide us in any other way. In addition, we collect the Internet
protocol (IP) address used to connect your computer to the Internet;
login; e-mail address; password; computer and connection information
and purchase history. We may use software tools to measure and
collect session information, including page response times, length of
visits to certain pages, page interaction information, and methods used
to browse away from the page. We also collect personally identifiable
information (including name, email, password, communications);
payment details (including credit card information), comments,
feedback, product reviews, recommendations, and personal profile.
Our site is not intended for children under the age of 14 and we do not knowingly collect data from them.
How do we collect information?
When you conduct a transaction on our website, as part of the process,
we collect personal information you give us such as your name, address
and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect this personal information?
We collect this personal and non-personal information for the following purposes:
1. To provide and operate the Services;
2. To provide our Users with ongoing customer assistance and technical support;
3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
5. To comply with any applicable laws and regulations.
Each processing operation is carried out on one or more legal grounds:
your consent, the performance of a contract, compliance with legal
obligations, or our legitimate interests in improving our services. Personal information is kept for as long as necessary for the purposes
described, unless the law requires or permits a longer retention period.
How do we store, use, share and disclose your site visitors' personal information? the personal information of visitors to your site?
Our company is hosted on the Resoluweb.com platform.
Resoluweb.com provides us with the online platform that allows us to
sell our products and services to you. Your data may be stored through
Resoluweb.com’s data storage, databases and the general
Resoluweb.com applications. They store your data on secure servers
behind a firewall. Your personal information may be stored outside Canada, in particular
in the United States, via the services we use (for example, Google
Analytics).
How do we communicate with our site visitors?
We may contact you to notify you regarding your inquiriest, to resolve a
dispute, to poll your opinions through surveys or questionnaires, to send
updates about our company, or as otherwise necessary to contact you.
For these purposes we may contact you via email, telephone, text
messages, and postal mail.
How do we use cookies and other tracking tools?
Our website uses cookies to enhance your browsing experience,
analyze site traffic, and enable certain functionalities. Cookies are small
data files stored on your device when you visit a website.
We use the following types of cookies:
- Essential cookies – Required for the website to function properly (e.g., security, page navigation, session management).
- Analytics cookies – Used to understand how visitors interact with the site (e.g., page visits, time on site), typically via tools like Google Analytics.
- Marketing cookies – If enabled, help us deliver relevant content and measure the effectiveness of our campaigns.
You can manage your cookie preferences at any time through your browser settings or the cookie banner on our website.
For more information, or to request the deletion of personal data
collected through cookies, please contact us at [email protected]
or send us mail to : 500-204, Saint-Sacrement Street, Montreal,
Quebec, H2Y 1W8, Canada.
How can you withdraw your consent?
If you don’t want us to process your data anymore, please contact us at
[email protected] or send us mail to : 500-204, Saint-Sacrement
Street, Montreal, Quebec, H2Y 1W8, Canada.
Privacy policyupdates
We reserve the right to modify this privacy policy at any time, so please
review it frequently. Changes and clarifications will take effect
immediately upon their posting on the website. If we make material
changes to this policy, we will notify you here that it has been updated,
so that you are aware of what information we collect, how we use it, and
under what circumstances, if any, we use and/or disclose it.
Questions and contact information
If you wish to access, correct, amend or delete the personal information
we hold about you, you are invited to contact Pyonnier's Privacy Officer,
Mr Jérôme Gosset, at [email protected] or to write to us at the
following address: 500-204, rue Saint-Sacrement, Montréal, Québec,
H2Y 1W8, Canada.